A leader should be open to criticism and not take it personally, but healthcare must remain a hierarchical environment for reasons of accountability, says Dr. Agnieszka Trawicka, assistant professor at SWPS University in Sopot. The role of a director isn't to prevent bad news from reaching the hospital, but to create a system that ensures bad news reaches them early enough to be able to respond.
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A leader should be open to criticism and not take it personally, but healthcare must remain a hierarchical environment for reasons of accountability, says Dr. Agnieszka Trawicka, assistant professor at SWPS University in Sopot. The role of a director isn't to prevent bad news from reaching the hospital, but to create a system that ensures bad news reaches them early enough to be able to respond.