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Report: Richmond kept county utility leaders in the dark about severity of water crisis as it unfolded

  • Richmond's former Director of the Department of Public Utilities, April Bingham, failed to communicate the severity of the water crisis to Henrico County, which relies on Richmond for one-third of its water supply.
  • Henrico County's Department of Public Utilities was unaware of the Richmond Water Treatment Plant's catastrophic failure for about seven hours after initial notification, according to an after-action report.
  • Henrico quickly organized a regional response and initiated recovery plans, but faced multiple issues, including water main breaks and reverse water flow, as noted by Aqua Law's President Chris Pomeroy.
  • The Henrico Board of Supervisors is now considering developing an independent water source due to the communication failures during the crisis, as stated by Henrico Supervisor Tyrone Nelson.
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WTVR broke the news in Richmond, United States on Tuesday, February 11, 2025.
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