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Hackney Woman Was Told She Owed Council £3k - Then £6k - Then Nothing

The watchdog said the council should have paused collection during the appeal and ordered a £200 payment for distress and hardship.

Summary by My London
The Local Government and Social Care Ombudsman found Hackney Council at fault over its handling of the case

3 Articles

Evening StandardEvening Standard
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Hackney woman paid £200 after council took years to wipe housing benefit debt

The Local Government and Social Care Ombudsman found the east London council at fault for 'excessive' delays

·London, United Kingdom
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My LondonMy London
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Hackney woman was told she owed council £3k - then £6k - then nothing

The Local Government and Social Care Ombudsman found Hackney Council at fault over its handling of the case

·London, United Kingdom
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hackneycitizen.co.ukhackneycitizen.co.uk

Council pays £200 to Hackney woman after two-year delay wiping benefit debt – Hackney Citizen

A watchdog has rebuked Hackney Council for taking two years to write off a resident’s benefit debt and recovering over £1,000 from her while her appeal was ongoing

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My London broke the news in London, United Kingdom on Thursday, June 18, 2026.
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