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H&M could start charging customers for making returns

Summary by Ground News
The Swedish fast-fashion seller said it is gearing up to test return fees on merchandise in some markets. H&M will test a return fee in a few of its markets "but it will only apply to online returns. If a customer returns a product that was bought online in-store, there is no fee"

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KCRA 3 broke the news in Sacramento, United States on Saturday, October 1, 2022.
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