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Fact File: Claim Rogers Collects Biometric Data From Store Cameras Unfounded

On Dec. 31, 2025, Rogers Communications said its storefront cameras do not use facial recognition and instead record video of people entering stores, storing footage for a limited period.
Because notice and consent are required, past breaches triggered scrutiny after privacy commissioners found Cadillac Fairview and Canadian Tire collected biometric data without consent.
Rogers' privacy policy says it collects images through video recordings to maintain safety, and the store practices include screening customers, with notices at Fido stores as of 2025.
The Office of the Privacy Commissioner of Canada said it has not received complaints or opened investigations into Rogers Communications' facial-recognition claims, noting biometric extraction requires explicit consent beyond ordinary camera notices.
Past investigations found Cadillac Fairview collected five million images at 12 malls and the B.C. privacy commissioner ruled Canadian Tire did so without consent; legal disclosure rules also permit sharing with law enforcement and courts.

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