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European government 'unhappy' and threatens EES suspension amid 6-hour airport queues
Airlines and Portugal’s prime minister want the rollout paused as the European Commission says the system takes just over one minute on average.
Portuguese Prime Minister Luís Montenegro threatened to suspend the EU's Entry/Exit System after six-hour airport queues in Lisbon last week, declaring himself 'unhappy' with border control delays affecting travellers including families with young children.
The Entry/Exit System launched last month, requiring non-EU nationals to submit fingerprints, photographs, and personal data at European borders. Major airlines including Jet2 and Ryanair immediately called for suspension until after summer to ensure a 'smoother airport experience' during peak travel.
Faro airport, built for 4 million passengers, now processes 9 million-plus in summer with arrivals from UK and Germany regularly stalling for 5+ hours. Porto operates 40% faster than Lisbon, while travel advisors recommend families with children under 12 request assisted lanes to reduce waits to around 30 minutes.
Malta Air CEO David O'Brien threatened to pull all flights from Malta due to extended waits, while Montenegro warned 'If we have to take stronger action – more severe measures – we will do so.' Greece reversed its April suspension, now limiting exemptions to high-traffic entry points only.
The European Commission disputed responsibility, claiming the EES process takes 'just over one minute on average' and 'challenges are not related to operational problems,' though rolling luggage handling strikes compound disruption alongside capacity shortages into summer peak season.