Energy provider OVO to pay nearly £2.4m for customer complaint failures
- OVO will pay nearly £2.4 million due to failures in addressing customer complaints, affecting 1,395 customers with delays of up to 18 months, according to Ofgem.
- OVO will compensate affected customers £378,512 and has contributed £2 million to the Energy Industry Voluntary Redress Scheme, as reported by Ofgem.
- Improvements in OVO's complaints process include allocating more resources and oversight from senior staff since Ofgem's intervention, as stated by Jacqui Gehrmann.
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Leaning Left3Leaning Right1Center15Last UpdatedBias Distribution79% Center
Bias Distribution
- 79% of the sources are Center
79% Center
L 16%
C 79%
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