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Energy provider OVO to pay nearly £2.4m for customer complaint failures

  • OVO will pay nearly £2.4 million due to failures in addressing customer complaints, affecting 1,395 customers with delays of up to 18 months, according to Ofgem.
  • OVO will compensate affected customers £378,512 and has contributed £2 million to the Energy Industry Voluntary Redress Scheme, as reported by Ofgem.
  • Improvements in OVO's complaints process include allocating more resources and oversight from senior staff since Ofgem's intervention, as stated by Jacqui Gehrmann.
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BBC NewsBBC News

Ovo to pay £2.4m over customer complaint failures

Ofgem says nearly 1,400 customers were hit by problems, including long delays in dealing with complaints.

·United Kingdom
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Daily MirrorDaily Mirror

Major energy supplier to pay out £2.37million over customer complaint failures

OVO Energy has agreed to pay compensation and redress payments after Ofgem identified a number of failings in how it handled customer complaints

·London, United Kingdom
Read Full Article
Evening StandardEvening Standard

Ovo hit with £2.37m penalty for customer complaint failures

Ofgem said that 1,395 Ovo customers will receive compensation after lengthy delays in seeing their complaints addressed.

·London, United Kingdom
Read Full Article
Wales OnlineWales Online

Energy firm Ovo to pay thousands to customers after 'failures'

The regulator, Ofgem, said it had to 'step in' after Ovo's performance fell 'below acceptable standards'

Read Full Article
Sky News UKSky News UK

Energy provider OVO to pay nearly £2.4m penalty for customer complaint failures

The company "failed to adequately protect and respond to their customers when it was needed most", regulator Ofgem says.

·United Kingdom
Read Full Article
Nottingham PostNottingham Post

Energy firm Ovo to pay thousands to customers after 'failures'

The regulator, Ofgem, said it had to 'step in' after Ovo's performance fell 'below acceptable standards'

·Nottingham, United Kingdom
Read Full Article
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