Energy complaints handled by ombudsman jump 16% amid cost pressures

Billing disputes are the UK's most common complaint

Energy-related complaints handled by the Energy Ombudsman rose 16% in the first half of 2026, with 46,532 cases accepted between January and June. The figure increased from 40,068 during the same period last year. Billing disputes remained the most common complaint, accounting for 58% of cases accepted during the six-month period. There were also a higher number of consumers being informed about their right to escalate unresolved complaints. Ave…

Energy complaints skyrocket as Britons brace for cost of living hike

British consumers are increasingly making complaints about their energy bills as the cost of living is expected to rise later this year.Fresh data from the Energy Ombudsman reveals a 16 per cent jump in cases during the first six months of 2026, with billing rows accounting for well over half of all disputes handled.The ombudsman took on 46,532 complaints between January and June, compared with 40,068 during the same period in 2025, the first ha…

Energy complaints soar as households brace for higher bills

Billing disputes make up three in five complaints to the Ombudsman

Energy complaints handled by ombudsman jump 16% amid cost pressures

Billing disputes rose 15% year-on-year in the first half of 2026.

Complaints to energy ombudsman jump 16%

New figures have shown that the Energy Ombudsman has seen complaints about energy firms increase 16% in the first six months of 2026. The Ombudsman provides a free and impartial service to help resolve disputes between consumers and suppliers. The body has said it accepted 46,532 cases in the first half of 2026 which was the first half-year rise since 2023. Among the complaints, billing disputes drove the increase, accounting for 58% of all case…