US EditionDispatchers Celebrated During National Public Safety Telecommunications Week
Illinois State Police recognize dispatchers, the unseen crucial link in emergency response, whose calm multitasking ensures public and trooper safety during high-pressure calls.
- During National Public Safety Telecommunications Week, observed April 12–18, 2026, the Illinois State Police , Montana Highway Patrol , and Erie County are honoring dispatchers as "first first responders."
- Dispatchers serve as the critical link between the public and emergency personnel, managing high-pressure situations with professionalism and care while operating around the clock.
- MHP dispatchers cover all 56 Montana counties, handling between 250 and 400 calls daily, while Erie County dispatchers process 911 calls at the Central Police Services building, receiving over 145,000 calls for service.
- Dispatcher Adam Okonczak recalled a colleague attacked by a shoplifter, saying, "She got attacked by the perp. It's tough to talk about," highlighting the emotional toll of the work.
- Keeping officers safe remains central to the mission, with Okonczak emphasizing, "Everybody goes home." MHP actively recruits new dispatchers to train and maintain this critical emergency communications responsibility.
20 Articles
20 Articles
Honoring Yuma's 911 dispatchers during National Public Safety Telecommunicators Week
YUMA, Ariz. (KYMA) - The voices on the other end of a 911 call are being recognized this week as part of National Public Safety Telecommunicators Week. In Yuma, dispatchers play a critical role in emergency response, working behind the scenes to connect police, fire, emergency medical services, and animal control. All four agencies operate out of a combined dispatch center, using a shared radio and computer-aided dispatch system to communicate i…
'We get them home': Celebrating National Public Safety Telecommunicators Week
Erie County 911 dispatchers serve as the first contact in an emergency, handling everything from routine traffic to life-threatening situations, with the ultimate goal of keeping people safe.Their role is being highlighted this week as part of National Public Safety Telecommunicators Week.In Erie County, all 911 calls and texts are routed to the third floor of the Central Police Services building. Calls for ambulances are directed to ADI, while …
OSFM and ISP Celebrate and Honor Illinois Telecommunicators for National Public Safety Telecommunicators Week
SPRINGFIELD – The Office of the Illinois State Fire Marshal (OSFM) and Illinois State Police (ISP) are joining together to celebrate and honor all Illinois telecommunicators. April 12–18, 2026 is National Public Safety Telecommunicators Week recognizing the dedicated professionals who answer the call, calm the chaos, and help guide first responders when every second counts.“Telecommunicators are the calm, steady voice in moments of crisis. Their…
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