Demand for WA paid family leave benefits is overwhelming staff, agency says • Washington State Standard

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Demand for WA paid family leave benefits is overwhelming staff, agency says • Washington State Standard

(Getty Images)Washington’s Paid Family and Medical Leave program keeps growing, but its staff and resources do not, leaving applicants with delays for benefits and long waits for customer service.  The Employment Security Department wants to hire 98 new employees over the next two years in response. It’s a roughly $23 million ask. The new employees will help answer phones, process applications and assist employers with paperwork and questions. “…