US EditionPublished • loading... • Updated
CRTC to eliminate fees when cancelling or switching cellphone and internet plans
- As of June 12, the Canadian Radio-television and Telecommunications Commission will stop companies charging customers when they cancel, change or activate plans to remove fees meant to discourage switching.
- After late-2024 consultations, the CRTC reviewed fees and self-serve options following recent legislative changes to the Telecommunications Act requiring fee prohibitions.
- Carriers like Bell, Rogers and Telus charged switching fees up to $80, but the rule exempts genuine cost-recovery charges and early-cancellation fees tied to subsidized devices.
- Consumers will gain flexibility as Vicky Eatrides, Chairperson of the CRTC, said 'This will give consumers more flexibility to manage their plans and take advantage of better offers without worrying about unexpected costs,' and the commission will update its regulatory framework and launch further consultations.
- Bank of Montreal estimated about $100-million if 25 of Bell, Rogers and Telus subscribers paid activation fees, and the CRTC says further consumer protections are coming in the months ahead.
Insights by Ground AI
21 Articles
21 Articles
The Record+3 Reposted by 3 other sources
Canadians will soon be able to change or cancel cellphone, internet plans without extra fees
The CRTC is eliminating fees to activate, change or cancel cellphone and internet plans to help consumers shop for the best rates and choose the most suitable plans.
·Waterloo, Canada
Read Full Article
According to the CRTC, the measure will facilitate the shopping, comparison and selection of subscriptions.
·Montreal, Canada
Read Full Article
Coverage Details
Total News Sources21
Leaning Left7Leaning Right3Center5Last UpdatedBias Distribution47% Left
Bias Distribution
- 47% of the sources lean Left
47% Left
L 47%
C 33%
R 20%
Factuality
To view factuality data please Upgrade to Premium
