CRTC Moves Forward with Changes to Make It Easier to Compare Internet Plans
The new label will show typical evening speeds and post-promotion monthly prices to help consumers compare home internet plans.
- Canada's telecommunications regulator, the Canadian Radio-television and Telecommunications Commission , is implementing new rules requiring internet providers to use standardized labels for plan speeds and pricing. The policy aims to help Canadians make informed choices when shopping for home internet.
- Proposed by the CRTC last year, these disclosures function like grocery store nutrition labels that list serving size and calories in standardized format. The labels aim to simplify complex promotional language and boost consumer literacy when comparing home internet plans.
- Starting next March, providers must advertise typical speeds during peak hours of 7 p.m. to 11 p.m. on weekdays, replacing "up to" speeds that may not reflect actual usage. Monthly pricing after promotions expire must also be disclosed.
- Additional consumer protections include the CRTC's June ban on activation and cancellation fees. The regulator also now requires self-serve plan adjustments and notifications when bill discounts are nearing expiration.
- While some providers argued the labels would be redundant and costly to implement, stakeholders contend the standardized format will cut through promotional marketing and provide clarity for Canadian internet shoppers. The debate reflects broader disagreement over implementation burden versus consumer benefit.
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The Canadian Telecommunications Regulatory Authority has introduced new rules to facilitate comparison of Internet packages.
The Toronto Star
CRTC moves forward with changes to make it easier to compare internet plans
Canada's telecommunications regulator is implementing new rules that it says will help consumers understand information about speeds and prices when shopping for home internet plans.
The Canadian Telecommunications Regulatory Authority is putting in place new rules that, in its view, will help consumers better understand speed and rate information when choosing an Internet package for their home.
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Canada Introduces New Rules for Shopping for Internet Plans
Canadian consumers will receive clearer information about the true cost and expected performance of Internet services under new protections announced by the Canadian Radio-television and Telecommunications Commission. The CRTC announced the measures on September 10, saying Internet providers will be required to present information in a clearer and more consistent manner so customers can compare […]
GATINEAU, QC, Sept. 10, 2026 /CNW/ -- The CRTC ensures that it is easier for Canadians to compare Internet packages and obtain the
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