CRTC Moves Forward with Changes to Make It Easier to Compare Internet Plans
The new label will show typical evening speeds and post-promotion monthly prices to help consumers compare home internet plans.
- The Canadian Radio-television and Telecommunications Commission is implementing new rules requiring internet providers to use standardized labels for plan speeds and pricing. The policy aims to help Canadians make informed choices when shopping for home internet.
- Proposed by the CRTC last year, these disclosures function like grocery store nutrition labels that list serving size and calorie information. The labels aim to simplify promotional language and boost consumer literacy when comparing home internet plans.
- Starting next March, providers must advertise typical speeds during peak hours of 7 p.m. to 11 p.m. on weekdays, rather than 'up to' speeds that may not reflect actual usage. They must also list monthly pricing after promotions expire.
- Additional consumer protections include the CRTC's June ban on activation, cancellation, and modification fees. The regulator also requires providers to offer self-serve plan adjustments and notify customers when bill discounts are about to expire.
- While some providers argued the labels would be redundant and costly to implement, stakeholders contend the standardized format will cut through promotional marketing. The rules should provide clarity for Canadian internet shoppers comparing plans.
19 Articles
19 Articles
Shopping an Internet package in Quebec can sometimes set aside bad surprises, especially when your bill suddenly rises at the end of a promotion or when the promised speed does not really reflect the reality once the service is installed.However, the Canadian Radio-television and Telecommunications Commission (CRTC) will soon make this information clearer for customers.To read more: Here is how a wedding emptys the pockets of Quebecers... and th…
The Canadian Telecommunications Regulatory Authority has introduced new rules to facilitate comparison of Internet packages.
The Toronto Star
CRTC moves forward with changes to make it easier to compare internet plans
Canada's telecommunications regulator is implementing new rules that it says will help consumers understand information about speeds and prices when shopping for home internet plans.
The Canadian Telecommunications Regulatory Authority is putting in place new rules that, in its view, will help consumers better understand speed and rate information when choosing an Internet package for their home.
The CRTC Just Changed How Internet Plans Are Sold in Canada
The CRTC is bringing in new rules that should make it easier for Canadians to compare internet plans and understand what they are actually paying for. The regulator said Thursday that internet providers will need to give customers clearer and more consistent information when advertising their plans. That includes showing the internet speeds customers can
Canada Introduces New Rules for Shopping for Internet Plans
Canadian consumers will receive clearer information about the true cost and expected performance of Internet services under new protections announced by the Canadian Radio-television and Telecommunications Commission. The CRTC announced the measures on September 10, saying Internet providers will be required to present information in a clearer and more consistent manner so customers can compare […]
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