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Published 3 months ago

Council’s Darcie/Ali digital talker “deflects” 42% of callers with questionable answers

Summary by Derby News
Derby City Council is claiming £200,000 of annual savings following the introduction of the “AI-Digital Talkers” (Darcie and Ali). This saving results from reduced Agency worker capacity equivalent to 4 full time people, and reduced contractor workload of £100,000 – notionally a total of 8 people. But with what consequences? In a presentation to the Council’s Executive Scrutiny Board on 18th December 2023, Andy Brammall (Director Digital & Phys…

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Council’s Darcie/Ali digital talker “deflects” 42% of callers with questionable answers

Derby City Council is claiming £200,000 of annual savings following the introduction of the “AI-Digital Talkers” (Darcie and Ali). This saving results from reduced Agency worker capacity equivalent to 4 full time people, and reduced contractor workload of £100,000 – notionally a total of 8 people. But with what consequences? In a presentation to the Council’s Executive Scrutiny Board on 18th December 2023, Andy Brammall (Director Digital & Phys…

3 months ago·Derby, United Kingdom
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