Consumers vs. airlines: an old war with a thousand open fronts

El Pais

Lean Left

Factuality

Ownership

Collective claims for flight cancellations, delays or schedule changes; six years of confrontation over the decision to impose an additional charge for checking luggage into the cabin; baggage loss complaints; a crusade against the denial of boarding the plane due to overbooking, or the demand for free customer service phones... The battle between consumer associations, such as OCU and Facua, against airlines has been going on for a long time an…