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Cineworld customers angry as UK cinema chain makes 'nightmare' change to tickets
The new system still lets members move seats after booking, but fans say it makes group visits harder.
- Cineworld Unlimited members can no longer book tickets for other members as of Tuesday. The change means subscribers must now book their own tickets individually, preventing group reservations.
- Someone who has been a member for 20 years said they are "seriously considering going elsewhere now," as fans claim the new system makes visiting the cinema more complicated.
- Sharing a screenshot of a message, one parent asked, "How am I meant to book tickets for him online?" regarding a disabled son's access; they also noted the removal of Apple Wallet features.
- Cineworld replied that updates introduce "living tickets" allowing users to change seats until film start time. The company stated, "Our Unlimited Terms will be updated to reflect this change."
- Not everyone is satisfied, with one user remarking, "Not quite sure how this is a smoother booking experience," as members continue urging the company to reverse the booking system updates.
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Telegraph & Argus+15 Reposted by 15 other sources
Cineworld customers angry as UK cinema chain makes 'nightmare' change to tickets
Cineworld customers are complaining about a change to its booking system which means Unlimited members can now only book one ticket at a time.
·Bradford, United Kingdom
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Total News Sources17
Leaning Left1Leaning Right0Center16Last UpdatedBias Distribution94% Center
Bias Distribution
- 94% of the sources are Center
94% Center
C 94%
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