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Carload Considerations: Freight railroads should take a lesson from NJ Transit

Summary by trains.com
A CSX empty coal train en route to Elk Run Junction passes through fall foliage near Emmons, W.Va. Chase Gunnoe NJ Transit recently hired a Customer Advocate — the actual title of the job. This individual is supposed to be solely responsible for representing customer interests, developing goals and objectives around those interests, cultivating relationships between the public — its customers — and the agency, and developing engagement plans th…
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