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Broadband customers are locked in - but their monthly price can still rise
Broadband Genie says the rises can add about £4 a month, while Ofcom now requires providers to spell out increases in pounds and pence.
- Millions of broadband customers face another bill increase in April 2027 despite being locked into existing contracts, raising fresh questions over what consumers are actually signing up to.
- Broadband providers are permitted to include price increases during minimum contract periods, provided those rises are clearly set out when customers sign up for 18 or 24 months.
- Annual mid-contract increases can add around £4 a month to a standard bill, representing a price rise of around 16%, while last year's increases cost customers £186 million.
- Ofcom tightened rules in January 2025 by banning inflation-linked increases, yet the result remains one-sided because customers are locked in while prices are allowed to rise.
- Alex Tofts, strategist at Broadband Genie, argued that mid-contract price rises cause stress and confusion, calling for a total ban to ensure true billing transparency.
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Coverage Details
Total News Sources41
Leaning Left2Leaning Right0Center33Last UpdatedBias Distribution94% Center
Bias Distribution
- 94% of the sources are Center
94% Center
C 94%
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