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Holidaymaker's Horror as 'Refund' From Ryanair Turned Out to Be £900 Scam

Ryanair says rainwater dampened seats on the Bristol flight, while the holidaymaker’s bank is pursuing the £900 fraud case.

  • Sharon Morrell, a 48-year-old bus driver from Bristol, lost £900 to fraudsters posing as Ryanair customer service after complaining online about rain-soaked seats on her flight to Palma, Majorca.
  • Heavy downpours from Storm Boelo during boarding on October 24 left 11 seats soaking wet, prompting Ryanair crew to assist passengers by wiping down the damp seats with paper towels.
  • Claiming to represent the airline's compensation team, an unknown caller offered Morrell £200 and instructed her to download mobile apps to facilitate the funds transfer.
  • Transactions totalling £900 drained from her account to Kenya instead, prompting Morrell to realize she was speaking to a scammer and immediately hang up.
  • Morrell is now disputing the fraudulent transactions with her bank and warned others: "It's so easy to be sucked in and I just can't believe how easy it is to get scammed.
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Holidaymaker's horror as 'refund' from Ryanair turned out to be £900 scam

A holidaymaker who complained online about rain-soaked seats on a Ryanair flight was scammed out of £900 after fraudsters offered fake compensation.

·York, United Kingdom
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dailymail.com broke the news on Monday, November 2, 2026.
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