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Macquarie to Cop $14M Penalty over Interest Rate Promos to New Customers
Macquarie admitted its website wording may have confused nearly 40,000 customers, and it will pay $8.8 million in remediation on top of the penalty.
On Wednesday, Macquarie Bank admitted to misleading new savings customers about its "Welcome Rate," agreeing to pay a $14 million penalty after ASIC brought proceedings in the NSW Supreme Court.
Between December 2021 and September 2022, the bank described the offer as a "bonus" or "welcome variable rate," which ASIC alleged led customers to believe the rate was paid on top of the standard variable rate.
Macquarie has already paid $8.8 million in remediation to nearly 40,000 customers, admitting its internal systems and controls were not rigorous enough to identify the risk that customers would misunderstand the "Welcome Rate."
Apologizing for the confusion, Macquarie Group head of banking and financial services Ben Perham said the bank prioritized uplifting governance and procedures for all future customer-facing collateral.
ASIC commissioner Alan Kirkland warned that banks must ensure systems deliver on promised rates, while Macquarie has stopped offering "Welcome Rates" as of September amid intensifying regulatory scrutiny.