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Macquarie to Cop $14M Penalty over Interest Rate Promos to New Customers

Macquarie admitted its website wording may have confused nearly 40,000 customers, and it will pay $8.8 million in remediation on top of the penalty.

  • On Wednesday, Macquarie Bank admitted to misleading new savings customers about its "Welcome Rate," agreeing to pay a $14 million penalty after ASIC brought proceedings in the NSW Supreme Court.
  • Between December 2021 and September 2022, the bank described the offer as a "bonus" or "welcome variable rate," which ASIC alleged led customers to believe the rate was paid on top of the standard variable rate.
  • Macquarie has already paid $8.8 million in remediation to nearly 40,000 customers, admitting its internal systems and controls were not rigorous enough to identify the risk that customers would misunderstand the "Welcome Rate."
  • Apologizing for the confusion, Macquarie Group head of banking and financial services Ben Perham said the bank prioritized uplifting governance and procedures for all future customer-facing collateral.
  • ASIC commissioner Alan Kirkland warned that banks must ensure systems deliver on promised rates, while Macquarie has stopped offering "Welcome Rates" as of September amid intensifying regulatory scrutiny.
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16 Articles

Sydney Morning HeraldSydney Morning Herald
+3 Reposted by 3 other sources
Lean Left

Macquarie admits ‘bonus’ savings rate failure, agrees to pay $14 million

The corporate regulator said customers should not have to scrutinise every transaction and that Macquarie had failed to prevent confusion to customers.

·North Sydney, Australia
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PerthNowPerthNow
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The West AustralianThe West Australian
Center

Big bank hit over savings blunder

One of Australia’s largest banks has been slapped with a multimillion-dollar fine over the way it promoted rates to new savers.

·Osborne Park, Australia
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Bloomberg broke the news in New York, United States on Tuesday, November 10, 2026.
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