IATA’s 2026 Global Passenger Survey: Travelers Embrace Biometrics and AI

IATA’s 2026 Global Passenger Survey: Travelers Embrace Biometrics and AI

The International Air Transport Association (IATA) released the results of its 2026 Global Passenger Survey (GPS), highlighting three major trends in passenger behavior and expectations: Biometrics are becoming mainstream and interest in digital passports is growing: Passengers are embracing biometric identification to reduce repeated document checks and show strong interest in using digital passports for check-in and more personalized services…

Biometrics, AI and digital passports: Europeans ‘most cautious’ about travel technology, IATA survey finds

European travellers are the least enthusiastic when it comes to using a digital passport, according to IATA’s 2026 Global Passenger Survey. The research also found how digital privacy concerns and entry requirements are shaping the way people are travelling.

49% of passengers now using AI for booking and planning

The International Air Transport Association (IATA) have released their 2026 Global Passenger Survey, revealing prevailing consumer attitudes on geopolitics, biometrics, and AI. Compiling feedback from more than 10,000 passengers across 200 countries, the survey found that customer satisfaction with air travel has reached an all-time high. 87% of respondents reported that they were very satisfied […] The post 49% of air passengers now using AI fo…