Why Banks Are Looking Beyond AI Tools to AI Agents

Why Banks Are Looking Beyond AI Tools to AI Agents

A year or two ago, bank executives used to ask how artificial intelligence (AI) could make employees faster or shave costs off operations. Garry Sien, Chief Innovation and Solutions Officer, International Business at Ant Digital Technologies, says that conversation has moved on. “Since the beginning of 2026, that interest level has now swung into revenue generation,” [...]

Banks Are Moving From AI Tools to AI Agents, Says Ant Digital’s Garry Sien

A year or two ago, bank executives used to ask how artificial intelligence (AI) could make employees faster or shave costs off operations. Garry Sien, Chief Innovation and Solutions Officer, International Business at Ant Digital Technologies, says that conversation has moved on. “Since the beginning of 2026, that interest level has now swung into revenue generation,” [...]

Banks Want More Than AI Tools, They Want Agents That Can Act

A year or two ago, bank executives used to ask how artificial intelligence (AI) could make employees faster or shave costs off operations. Garry Sien, Chief Innovation and Solutions Officer, International Business at Ant Digital Technologies, says that conversation has moved on. “Since the beginning of 2026, that interest level has now swung into revenue generation,” [...]

Banks Don’t Want Another AI Tool; They Want an Agent Factory

A year or two ago, bank executives used to ask how artificial intelligence (AI) could make employees faster or shave costs off operations. Garry Sien, Chief Innovation and Solutions Officer, International Business at Ant Digital Technologies, says that conversation has moved on. “Since the beginning of 2026, that interest level has now swung into revenue generation,” [...]