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Apple says it will replace iPhone Duo units showing screen problems
Apple says a small number of foldable phones are affected and that impacted customers can get replacements through AppleCare, while repair costs can reach $999.
- On Monday, Apple acknowledged display issues affecting some iPhone Duo units, saying it is "aware of an issue impacting the inner display on a small number of iPhone Duo units." The company will replace affected devices through AppleCare.
- Apple started shipping the iPhone Duo last week, with initial orders selling out in minutes globally. Over the weekend, social media posts revealed cracks and lines in the inner display along the central hinge.
- A repair firm used CT scans to simulate the iPhone Duo hinge, finding damage clustered near a central support bar. The bar might fail to move during folding, "creating a small stress hotspot near the reported break location," the company said.
- Francisco Jeronimo, a vice president at market research firm IDC, called the replacement offer the "right first step." He noted that Samsung's experience with the original Galaxy Fold in 2019 showed transparent responses can contain category damage.
- Apple has not commented on the specific cause of the display issues. However, a repair firm concluded the iPhone Duo is the most repairable foldable phone it has tested, positioning the device favorably despite current challenges.
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Apple confirms iPhone Duo inner screen fault and offers replacements
Apple has acknowledged a fault with the inner screen of some iPhone Duos. It says affected owners can get a replacement through AppleCare. Apple gave the same statement to several outlets on Monday, including CNBC, where Kif Leswing and MacKenzie Sigalos reported it. It follows reports of cracking screens from owners over the weekend. “We […] This story continues at The Next Web
·Amsterdam, Netherlands (Kingdom of the)
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Apple addresses reports of cracked screens on $2K iPhone Duo just days after frenzied launch
Apple has acknowledged a problem with the inner screens of its new $1,999 foldable iPhone Duo after customers reported cracks and bright lines appearing near the hinge.
·New York, United States
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Apple says it will replace iPhone Duo units showing screen problems
·London, United Kingdom
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The company claims that this is a limited problem.
·Madrid, Spain
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Coverage Details
Total News Sources94
Leaning Left10Leaning Right11Center18Last UpdatedBias Distribution46% Center
Bias Distribution
- 46% of the sources are Center
46% Center
L 26%
C 46%
R 28%
Factuality
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