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Virgin Media Rolls Out Free Broadband Upgrade to All UK Customers After Trial Success
The free smart support service monitors broadband 24/7, fixes issues remotely, and offers free engineer visits to improve connectivity after a trial with 330,000 UK customers.
- Virgin Media has launched a free, 24/7 Smart support service for all UK broadband customers, automatically monitoring connectivity and implementing fixes overnight without disrupting daily routines.
- The nationwide rollout follows a successful trial where 330,000 customers experienced "significantly improved" broadband speeds, driven by an 8% year-on-year increase in household usage demand.
- Beyond remote troubleshooting, the service assesses if homes need a WiFi Pod or Hub upgrade and provides free engineer visits if automated fixes fail to resolve connectivity issues.
- Gareth Lister, director of connectivity at Virgin Media O2, said the service provides peace of mind, adding, "Combined with our ultrafast speeds and award-winning reliability, it's just another way Virgin Media is keeping customers connected when it matters most."
- Virgin Media shares the support offers a "strong and reliable" connection with a "smooth and seamless" service, delivering "fewer interruptions and consistently fast speeds" for households across its network.
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20 Articles
The Northern Echo+16 Reposted by 16 other sources
Virgin Media rolls out free broadband upgrade to all UK customers after trial success
Virgin Media is rolling out a free broadband upgrade to every UK customer as it introduces new 24/7 smart support service after trial success
·County Durham, United Kingdom
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Total News Sources20
Leaning Left1Leaning Right1Center16Last UpdatedBias Distribution89% Center
Bias Distribution
- 89% of the sources are Center
89% Center
C 89%
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