Passengers rate their favorite airlines. Here’s who came out on top

Passengers rate their favorite airlines. Here’s who came out on top

Travelers may be flying less, but theyre happier when they do, according to a new survey.Passenger satisfaction with North American airlines is up for the first time in years, according to the 2025 J.D. Power Airline Satisfaction Study. The bump is despite a dip in passenger volume and new airline fees.Overall satisfaction increased by 6 points on a 1,000-point scale compared to 2024. RELATED STORY | Flyers are more nervous about air travel, but…

J.D. Power: Airline satisfaction up despite economic headwinds

(WJET/WFXP) — A new study from J.D. Power shows that, despite a decrease in customer confidence, airlines have seen an improvement in customer satisfaction with a six-point increase since last year. “Throughout our one-year study period, we’ve seen a slight decline in both ticket prices and passenger volume, which has helped keep overall passenger satisfaction levels high,” said Michael Taylor, senior managing director of travel, hospitality, re…

Airline Passenger Satisfaction Improves Slightly as Industry Confronts Economic Headwinds, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--May 7, 2025-

Delta vs. United vs. American - NerdWallet

American Airlines edges out the competition in our comparison, but consider your proximity to any one of these airline hubs before choosing which to fly with.

Best and worst airlines ranked for customer satisfaction in 2025: See the list

Consumer confidence in airlines is at its lowest level since the pandemic and domestic air passenger volume is down, a recent survey found, but passengers are overall more satisfied with their flying experience. That’s according to the latest J.D. Power 2025 North America Airline Satisfaction Study, which surveyed 10,224 passengers between March 2024 and March 2025 to rank airlines based on the most and least customer satisfaction. Although cons…

Air Canada, WestJet still ranking low on customer satisfaction, study shows

Despite some improvements since last year, Air Canada and WestJet continue to place near the bottom of the list for customer satisfaction among top North American airlines in a newly released survey. According to the J.D. Power 2025 North America Airline Satisfaction Study, overall customer satisfaction is on the rise from the same period last year when looking at the averages from the top 11 air carriers. However, the findings are more mixed wh…