Published 3 months ago

Air Canada must pay refund promised by AI chatbot, tribunal rules

Air Canada was found responsible for inaccurate information provided by its chatbot, leading to customer dissatisfaction.
The airline offered a $200 coupon as compensation after refusing a retroactive refund for bereavement travel.

Insights by Ground AI

Does this summary seem wrong?

0 Articles

All

Left

Center

Right

The Guardian

Air Canada ordered to pay customer who was misled by airline’s chatbot

Company claimed its chatbot ‘was responsible for its own actions’ when giving wrong information about bereavement fare

3 months ago·London, United Kingdom

Read Full Article

NDTV

Air Canada Ordered To Pay Damages To Customer Who Was Misled By Its Chatbot

Air Canada, the largest airline in the North American country, was ordered to pay partial refund to a passenger after its chatbot provided inaccurate information, misleading the person into purchasing a full-price ticket.

3 months ago·New Delhi, India

Read Full Article

Global News

Air Canada must pay B.C. man hundreds for chatbot error

After researching flights following the death of a loved one, a B.C. man used a chatbot on Air Canada's website that suggested they could apply for bereavement fares retroactively.

3 months ago·Toronto, Canada

Read Full Article

The Washington Post

Air Canada chatbot promised a discount. Now the airline has to pay it.

A Canadian tribunal ruled that Air Canada owes Jake Moffatt money after the airline’s chatbot provided him false information about bereavement fares.

3 months ago

Read Full Article

New York Post

Air Canada ordered to refund passenger after ‘misleading’ conversation with site’s AI chatbot

Air Canada has been ordered to pay $812.02 to partially refund a passenger who was told by the company's chat bot that he was entitled to a discount.

3 months ago·New York, United States

Read Full Article

Metro News

An AI chatbot has gone rogue and gave refund that airline has to honour

It seems Air Canada’s chatbot has more empathy than the airline (Picture: Getty) AI has been up to some strange things recently, but now it has worked in favour of one Air Canada customer. In what could be a landmark case for the use of AI in business, Air Canada must pay for a man’s partial refund for his flight ticket – which the airline chatbot promised. Jake Moffatt was flying to Toronto from Vancouver after the death of his grandmother in…

3 months ago·London, United Kingdom

Read Full Article

Think freely.Subscribe and get full access to Ground NewsSubscriptions start at $9.99/year