When in 2023 the first large-scale language models broke into the market, the conversation in the steering rooms revolved around efficiency: automating helpdesk, reducing tickets, accelerating onboarding... Reasonable goals, yes, but they barely scratched the surface of what was coming.
This story is only covered by news sources that have yet to be evaluated by the independent media monitoring agencies we use to assess the quality and reliability of news outlets on our platform. Learn more here.
When in 2023 the first large-scale language models broke into the market, the conversation in the steering rooms revolved around efficiency: automating helpdesk, reducing tickets, accelerating onboarding... Reasonable goals, yes, but they barely scratched the surface of what was coming.