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Health Quality Council of Alberta to investigate after some AHS referrals weren’t properly processed

  • Alberta Health Services is investigating unprocessed patient referrals to external providers in the Central Zone, with around 741 "unsent referrals," according to the Alberta Government.
  • AHS plans to contact affected patients and has introduced measures to improve referral processing and delivery to prevent future issues.
  • An internal audit revealed some referrals were not processed, delaying patient care across all five AHS zones: Edmonton, Calgary, Central, North, and South.
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