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Active listening: the key to communicating with others - Latin america News

Summary by Latin America News
Hearing is not the same as listening, while the first term refers to a physiological and automatic function, the second represents a mental and conscious process, which involves paying attention, being empathetic and showing interest in our interlocutor. Listening to understand, not just to respond, is active listening. “Not knowing how to listen decreases trust and causes distortions in relationships, causing a lack of clarity in the transmissi…
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