Customer Concern Growing as US Retailers Adopt Next-Generation Pricing Tools

AI Pricing Tools Raise Consumer Privacy Concerns as Retailers Expand Digital Technology

Major retailers are adopting artificial intelligence, electronic shelf labels and automated pricing systems, prompting questions about whether businesses could use shoppers' personal information to determine ... The post AI Pricing Tools Raise Consumer Privacy Concerns as Retailers Expand Digital Technology first appeared on [your]NEWS.

Customer concern growing as US retailers adopt next-generation pricing tools

Beyond high prices, shoppers say they’re feeling rising tensions about increasingly high-tech ways businesses from grocery stores to department stores to restaurants are setting those prices.

Consumer Apprehension Grows as U.S. Retailers Adopt AI-Assisted Pricing Tools

Terms like 'dynamic pricing' and 'surveillance pricing' are stirring up anger and anxiety on social media

A study of dynamic pricing found half the U.S. changes it recorded were decreases

U.S. consumers aren’t just frustrated with high prices. They’re angry and confused about the increasingly high-tech ways that restaurant chains and major retailers are setting those prices. Digital price tags are rapidly replacing paper ones in grocery aisles. Artificial intelligence tools help businesses decide what to charge by predicting how customers might respond. Terms like “dynamic pricing”and “surveillance pricing” […]