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A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation

Summary by Fortune
A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

4 Articles

FortuneFortune
+3 Reposted by 3 other sources
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A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

·New York, United States
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Fortune broke the news in New York, United States on Saturday, April 19, 2025.
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