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When Your AI Helper Has a Mind of Its Own

Summary by PYMNTS.com
A top artificial intelligence assistant recently defied attempts to shut it down during safety testing, raising questions about whether businesses can genuinely control the technology they’re rushing to adopt. Growing numbers of companies are turning to AI chatbots to handle everything from customer service calls to sales negotiations, betting the technology will cut costs and boost efficiency. But as these digital assistants become more sophist…
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