US EditionVerizon Customers Face Wait to Unlock Paid-Off Phones Under Policy Change
Verizon’s 35-day unlock delay applies to devices paid off online or with gift cards to enhance payment security and fraud prevention, while in-person payments avoid the wait.
- Verizon has added a 35-day wait for customers to unlock paid-off devices online or with a Verizon Gift Card, according to the carrier.
- Following the FCC's rule change, Verizon says the 35-day window helps prevent fraud by distinguishing secure payment methods in-store from online transactions.
- Using a Verizon corporate store with cash, EMV, or contactless payments can avoid the 35-day hold, and Verizon says faster unlocks usually happen within 24 hours.
- Customers planning international travel may face delays unlocking phones to use local SIM cards abroad, while prepaid customers remain locked for 365 days unless flagged for fraud, Verizon says.
- Some customers who finish installment agreements still get automatic unlocks after final payment, while Fox Business has reached out and there are requests to sanction Verizon over Senate phone data.
14 Articles
14 Articles
Verizon customers face 35-day wait to unlock paid-off phones under policy change
Verizon has added on a step for customers wanting to unlock their fully paid-off devices by introducing a new waiting period in certain cases.Under Verizon’s current device-unlocking policy, customers who pay off their payment agreement balance online or in the My Verizon app have to wait 35 days before their phone will be unlocked.The same delay applies if a Verizon Gift Card is used to buy a smartphone or customers pay off the remaining balanc…
Verizon Imposes a 35-day Wait Period to Unlock Paid-Off Phone
Customers buying a phone via a carrier on a postpaid plan will have to completely pay it off before unlocking. Unfortunately for Verizon subscribers, the carrier is now making it even harder to unlock their paid-off devices. Verizon imposes a 35-day wait period to unlock a paid-off phone under the policy change. Verizon adds a 35-day wait time to unlock a paid-off phone Ars Technica reports that Verizon has updated its postpaid device unlocking …
Verizon is making it even harder to unlock your paid-off phone
Credit: Edgar Cervantes / Android Authority TL;DR Verizon has recently changed its policy for unlocking phones bought via contract. The carrier now imposes a 35-day waiting period for people who pay off their phones via the Verizon app or authorized retailers. You’ll need to pay off the phone via a “secure” payment type in Verizon stores to immediately unlock the device. One common requirement for unlocking a phone bought via a carrier on a pos…
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