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US government orders big US airlines to explain their frequent-flyer programs

  • The Biden administration is examining frequent-flyer programs of the four largest U.S. Airlines due to concerns over point devaluation and changing requirements for booking flights.
  • Transportation Secretary Pete Buttigieg ordered American, Delta, Southwest, and United Airlines to provide detailed reports within 90 days on their rewards programs.
  • Buttigieg stated that the Department seeks “more specific data” to understand rewards programs and possible consumer protection issues.
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