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Travel Troubleshooter: Hotel in Cancun gives their guest the silent treatment

Summary by Sun-Sentinel
DEAR TRAVEL TROUBLESHOOTER: I have a reservation with a hotel in Cancun, Mexico, through Booking.com. It is during the high season, and I was concerned that the hotel might be full and that my reservation would not be honored. So, I reached out to Booking.com and the hotel. The hotel hasn’t responded to my messages, emails or phone calls. I contacted Booking.com, and it promised to attempt further contact by email and phone but carefully avoided…
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