Telefónica Brings AI to Business Voice Calls
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7 Articles
This novelty will optimize the response time, allowing to increase the capacity of interactions attended by 10%
Telefonica looks to embed applied AI in its services
Telefonica has continued its recent focus on improving their services by using applied AI. The company has embedded the technology in its fixed and mobile networks to provide a host of voice options for businesses. The operator pitched the move as providing smart communications for voice services, with the AI enabling features including transcription and summarisation of conversations. There is also a virtual assistant capability which director …
Telefónica brings AI to business voice calls
Telefónica has integrated AI into its business voice services, allowing companies to transcribe and summarise calls, automate customer interactions and use AI-powered virtual agents through their existing telephone networks. According to the telecoms giant, the move is available across both fixed-line and mobile services, reducing call response times by an average of 60% and help organisations handle a greater number of calls. Additionally, the …
Telefónica has extended artificial intelligence to all of its voice services for businesses, from basic mobile lines to advanced PBX systems. With this strategy, the company aims to transform phone calls into a valuable source of information for organizations and improve the efficiency of their communications, achieving an average reduction of 60% in response times and an increase of over 10% in the volume of interactions managed. The operator's…
Telefónica incorporates AI to all its voice services for companies to achieve intelligent communications. The Telefónica entry incorporates AI to all its voice services for companies was first published in Marketing Insider Review.
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