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Published 10 days ago

Telecom complaints jump 43% as Rogers accounts for one-quarter of grievances: report

  • Complaints about phone, internet, and television services in Canada surged 43% midway through the year, states the telecommunications watchdog.
  • The top issue of incorrect charges led to over 3,000 complaints about billing inaccuracies in monthly plans.
  • Rogers Communications Inc. And Bell Canada customers faced bill increase notifications, resulting in 1,077 complaints on regular price plan hikes and 913 complaints on contract modifications.
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