Public accounts committee accuses tax authority of pushing taxpayers too quickly toward digital services

Financial Times

London

Greater London

England

United Kingdom

HMRC was willing to let telephone helplines ‘fail’, say MPs

Workers who earn £50,000 or more must contact HMRC by the end of January if they also claim a key benefit.

Media Bias/Fact Check

Daily Express

Reach plc

Workers earning over £50,000 and on benefit must contact HMRC by end of January

Missing the deadline could see Brits owing the tax man £100 or more on top of their taxes

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Manchester Evening News

Manchester

Greater Manchester

HMRC warning to content creators as deadline looms

Taxman ‘too willing’ to let its phone services fail – forcing people online for customer service

The Telegraph

Press Holdings

David and Frederick Barclay

HMRC deliberately made its helpline worse, MPs find

The self assessment tax deadline looms on January 31, with those who earn over £50,000 potentially in need to submit a return if they also claimed Child Benefit in the same period.

Birmingham Mail

Birmingham

West Midlands

HMRC warns workers earning over £50,000 to contact them within 10 days

The self assessment tax deadline is just around the corner and HMRC has issued a warning to anyone earning over £50,000 - here's everything you need to know

Coventry Telegraph

Coventry

HMRC warning to anyone earning over £50,000 as deadline looms

The UK’s tax authority is “degrading its own services as a matter of policy” and damaging the public’s confidence, a report by MPs into HMRC has warned. Growing concerns have been raised about HM Revenue & Customs (HMRC) delivering poor customer service, which MPs claim is intentional, failing to pursue debts and reducing its prosecutions. MPs on the influential House of Commons Public Accounts Committee (PAC) have warned HMRC’s “continual faili…

City AM

HMRC ‘degrading’ services on purpose, MPs warn in shock report

Ad Fontes Media

Nikkei Inc.

MPs have accused HM Revenue & Customs (HMRC) of deliberately providing a poor service and damaging public confidence in the tax system.The influential Public Accounts Committee (PAC) said the taxman “degraded” its own customer help­line phone services, willing and prepared to let them fail, in the hope that people will be forced online.MPs say phone access has been restricted before digital services are ready and have concluded that HMRC does no…

iNews

Alfred Harmsworth (barrister)

Geraldine Mary Harmsworth

Patricia Harmsworth, Viscountess Rothermere

HMRC leave thousands of callers on hold before 'deliberately' cutting them off

HMRC has been accused of running a 'deliberately poor' phone service by a Parliamentary committee, cutting-off customers after an hours wait.

HMRC denies running a 'deliberately poor' phone service

Cut off nearly 44k peeps who had been waiting 70 minutes for advice on unavoidable chore

HMRC was willing to let telephone helplines ‘fail’, say MPs

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