FCA confirms DCA complaints handling pause to December 2025

Financial services: Regulation tomorrow

FCA confirms extension of complaint handling pause for motor finance DCAs

On 24 September 2024, the Financial Conduct Authority (FCA) published a Policy Statement, PS24/11, confirming that it is extending its temporary changes to handling rules for motor finance complaints. Background The FCA announced in January 2024 that it was reviewing whether motor finance customers have been overcharged due to the past use of discretionary commission arrangements (DCAs). It also paused its 8-week deadline for motor finance firms…

am-online.com

FCA confirms DCA complaints handling pause to December 2025

Car loan providers and dealerships won't need to give a final response to customer complaints related to discretionary commission arrangements (DCAs) for more than a year while the regulator continues to tackle the issue.

headlinemoney.co.uk

Extension to motor finance complaint handling pause confirmed

Motor Trader

FCA extends motor finance complaint deadline

The Financial Conduct Authority (FCA)  is giving finance houses and dealers more time to deal with complaints on motor finance commission. The watchdog said today it had extended the pause to the deadline for motor finance firms to provide a final response to customer complaints regarding discretionary commission arrangements until 4 December 2025. In January this year it announced a review into whether motor finance customers have been overchar…

insurance-edge.net

FCA Extends Deadline on Motor Finance Complaints

The latest deadline extension from the FCA is worth noting if you are in the Motor finance sector; We have extended the pause to the deadline for motor finance firms to provide a final response [...] The post FCA Extends Deadline on Motor Finance Complaints appeared first on .