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FCA calls for firms to improve bereavement handling times and shares best practice | Today's Wills and Probate

Summary by Today's Wills and Probate
The Financial Conduct Authority (FCA) has found that while life insurers provide good service to bereaved customers, they need to settle claims quicker and improve how they measure customer experience. The multi-firm review found evidence of good practice, such as firms providing additional support for claimants throughout what is a difficult time for them. The FCA also recognises firms can face challenges in providing a timely service, such as …
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