Published 09/25/2024 11:01:00 p.m.

Energy and broadband customers lost £300m due to poor customer service – Which?

Summary by The Independent

The watchdog said its findings laid bare the ‘dire state’ of customer service in the energy and broadband sectors.

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The Independent

Energy and broadband customers lost £300m due to poor customer service – Which?

The watchdog said its findings laid bare the ‘dire state’ of customer service in the energy and broadband sectors.

09/25/2024 11:01:00 p.m.·London, United Kingdom

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Daily Mirror

'Dire' customer services cost energy and broadband customers nearly £300m a year

Which? found that people also lost more than 27 million hours of their lives in a year and slammed the 'sub-standard services' as 'completely unacceptable'

09/25/2024 11:01:00 p.m.·London, United Kingdom

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Shropshire Star

Energy and broadband customers lost £300m due to poor customer service – Which?

Energy and broadband customers lost an estimated £298 million and 27.3 million hours to poor customer service in a year, watchdog Which? has estimated.

09/25/2024 11:03:15 p.m.·Ketley, United Kingdom

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Evening Standard

Energy and broadband customers lost £300m due to poor customer service – Which?

The watchdog said its findings laid bare the ‘dire state’ of customer service in the energy and broadband sectors.

09/25/2024 11:01:00 p.m.·London, United Kingdom

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Stv

Energy and broadband customers 'lost £300m due to poor customer service'

Around 8.9 million energy consumers and 9.2 million broadband consumers also experienced emotional harm as a result of poor customer service, Which? said.

09/26/2024 6:51:00 a.m.

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Jersey Evening Post

Energy and broadband customers lost £300m due to poor customer service – Which?

Energy and broadband customers lost an estimated £298 million and 27.3 million hours to poor customer service in a year, watchdog Which? has estimated. Around 8.9 million energy consumers and 9.2 million broadband consumers also experienced emotional harm as a result of poor customer service, Which? said, based on its survey of more than 4,000 people. Among energy customers, 17% who had contacted their provider said they gave up trying to get th…

09/25/2024 11:06:24 p.m.

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Energy and broadband customers lost £300m due to poor customer service – Which?

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Energy and broadband customers lost £300m due to poor customer service – Which?

Energy and broadband customers lost £300m due to poor customer service – Which?

'Dire' customer services cost energy and broadband customers nearly £300m a year

'Dire' customer services cost energy and broadband customers nearly £300m a year

Energy and broadband customers lost £300m due to poor customer service – Which?

Energy and broadband customers lost £300m due to poor customer service – Which?

Energy and broadband customers lost £300m due to poor customer service – Which?

Energy and broadband customers lost £300m due to poor customer service – Which?

Energy and broadband customers 'lost £300m due to poor customer service'

Energy and broadband customers 'lost £300m due to poor customer service'

Energy and broadband customers lost £300m due to poor customer service – Which?

Energy and broadband customers lost £300m due to poor customer service – Which?

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