Consumption Opens a Sanctioning File to a Bus Company for Concealing Management Costs and Not Returning the Full Amount of Tickets
12 Articles
12 Articles
The ministry points out that the company, whose name it does not reveal, does not show the full cost of the trip during online contracting and adds management costs at the end
Noticias de Navarra
The Ministry of Social Rights, Consumer Affairs and Agenda 2030 has opened a criminal case against a bus company for possible irregularities in the sale of tickets and the return of money from cancelled trips. The Directorate General of Consumer Affairs has identified signs of misleading commercial practices and the application of clauses that could harm users.
The organisation has found that this company would not be indicating the full final price of the tickets, including management costs, which are incorporated in the final phase of the contract.
informacion.es
The Ministry of Social Rights, Consumption and Agenda 2030 has opened a dossier punishing a bus company for alleged abusive practices in the sale of tickets. The Directorate General of Consumer Affairs has detected indications that the company would hide part of the final price of the journeys until the last step of the purchase process and would avoid returning management costs when a trip is cancelled.
Pablo Bustinduy's ministry would have found that the company hides management expenses from its customers until the end of the purchase process and would not return them when trying to cancel a journey.
The department headed by Pablo Bustinduy explains that the company would be misleadingly indicating the final price of its tickets and not returning the travel management costs that are cancelled
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