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CFPB Details Student Borrower Harms from Servicing Failures and Program Disruptions

Summary by Hampton Roads Messenger
Tweet Analysis of 18,000 borrower complaints reveals payment processing errors, inaccurate bills and repayment information, and unhelpful customer service WASHINGTON, D.C. — The Consumer Financial Protection Bureau (CFPB) today released the annual report of the CFPB Student Loan Ombudsman, highlighting the severe difficulties reported by student borrowers due to persistent loan servicing failures and program disruptions. The report details how m…
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