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Brits Risk Service Disruption as They Put Off Admin Tasks for over 3 Months
A survey of 2,000 adults found 30% have missed deadlines after delaying bills, tax returns and doctor appointments, BT said.
- A study of 2,000 adults commissioned by Digital Voice reveals people delay essential life admin for over three months, despite 81 per cent knowing the serious consequences of such delays.
- Behavioural psychologist Hemmings, working with Digital Voice, explained that tasks feel overwhelming and tedious, causing people to underestimate effort required to start. Avoidance patterns compound the delay.
- Nearly 30 per cent missed deadlines entirely, incurring late fees or losing essential services. As a result, 13 per cent lost access to water and electricity, while 9 per cent were unable to drive their cars.
- When providers contact customers about Digital Voice's landline switch, 29 per cent ignore or delay responding. Clare Balding warns that failure to act could disrupt essential services customers rely on.
- Yet 75 per cent of adults surveyed via OnePoll feel confident managing life admin tasks, including the digital landline switch. Only 18 per cent immediately take action when reminded, highlighting the confidence-action gap.
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Coverage Details
Total News Sources38
Leaning Left2Leaning Right0Center28Last UpdatedBias Distribution93% Center
Bias Distribution
- 93% of the sources are Center
93% Center
C 93%
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