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Published 13 days ago

American Airlines CEO says the removal of several Black passengers from a flight was 'unacceptable'

  • American CEO Robert Isom deemed the incident on a flight unacceptable.
  • Isom expressed disappointment with the breakdown of procedures and a failure to uphold values, commitments, and customer service.
  • Three Black passengers sued American Airlines for alleged racial discrimination after being removed from a flight in January.
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