The regulator said Optus had failed one of its “most fundamental services” after it left more than 2100 customers stranded during a network outage.

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Optus fined $12m in triple-0 failure

Media Bias/Fact Check

Murdoch family

The nationwide Optus network outage in 2023 has cost the telco $12 million in fines for breaching triple zero rules, the industry regulator has announced.

PerthNow

City of Perth

Western Australia

Australia

$12m triple-zero fine over Optus outage

Optus has been hit with a $12 million fine for ﻿failing to connect more than 2000 people to emergency services during the telco's national outage last year.On November 8, 2023, a routine software upgrade to Optus' mobile network triggered an outage for millions of the company's customers.﻿The Australian Communications and Media Authority (ACMA) announced this week the telco had failed to provide access to the emergency call triple-zero service f…

9News

Optus fined $12 million for triple-zero breakdown

Optus has been fined $12 million for breaching triple zero rules after a nationwide network outage. (Dave Hunt/AAP PHOTOS) By Abe Maddison Optus has paid more than $12 million in penalties for breaching emergency call rules over its nationwide network outage a year ago, which caused significant disruption. The telco failed to provide access to the emergency call service for 2145 people during the course of the outage, an investigation by the Aus…

Canberra CityNews

Canberra

Australian Capital Territory

iTnews

Optus penalised $12m for Triple Zero failures

Optus has paid penalties of more than $12 million for breaching emergency call rules during its outage in November 2023. The penalty was the result of an investigation by the Australian Communications and Media Authority (ACMA) which found Optus failed to provide access to the emergency call service for 2,145 people during its outage on 8 November 2023. Additionally, Optus failed to conduct 369 welfare checks on people who tried to make emergenc…

Optus slugged with $12M penalty for November 2023 Triple Zero outage

Optus and its subsidiaries were penalised $12 million for Triple Zero call failures during its major outage a year ago, as well as for not performing welfare checks. 
The penalty was imposed by the Australian Communications and Media Authority (ACMA) following an investigation. Optus admitted to the scale of the problems in January this year and apologised. ACMA said the penalties were for 2145 people whose emergency calls failed during the outa…

cybernoz.com

Optus penalised $12m for Triple Zero failures - Telco/ISP

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				  Optus has been hit with a $12 million penalty over a “preventable” nationwide network outage in November 2023, which left thousands of customers unable to make emergency calls. 
			
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Optus fined $12m in triple-0 failure

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