Published

Many retailers offer ‘returnless refunds.’ Just don’t expect them to talk much about it

  • Many U.S. Retailers offer returnless refunds, allowing customers to keep unwanted items while receiving full refunds, though the practice is not widely publicized.
  • Amazon stated it provides returnless refunds on a "very small number" of items for customer convenience, amid concerns over return fraud.
  • Some online shoppers have retained expensive products while obtaining refunds, with such customers termed "good returners" if they keep more items than they return.
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