The world's largest call center operator uses AI to 'neutralize' accents, aiming to improve customer interactions and efficiency. 

tag:reuters.com,2024:binary_RC27C7AXKFMM-BASEIMAGE

Innovation

Business

India Economy

US Economy

Offbeat

Asia

Asian Economy

Technology

Investing

Artificial Intelligence

India

United States

Futurism

The Telegraph

New York Post

The Japan Times

Mezha.Media

Bloomberg

equitypandit.com

reporterosdelsur.com.mx

techinasia.com

Evrim Ağacı

indexbox.io

No Jitter

Barstool Sports

Teleperformance, the world’s largest call center operator, is relying on AI to modify accents of English-speaking Indian customer service agents.

Teleperformance rolls out AI software that ‘neutralizes’ Indian call agents’ accents

Ad Fontes Media

All Sides

Media Bias/Fact Check

News Corp

Murdoch family

New York

World’s biggest operator claims technology improves empathy and communication with callers

Telegraph Media Group

Press Holdings

David and Frederick Barclay

London

Greater London

England

United Kingdom

Call centres using AI to ‘whiten’ Indian accents

Teleperformance SE, the largest call-center operator in the world, is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time in a move the company claims will make them more understandable.

Bloomberg L.P.

Michael Bloomberg

Merrill (company)

Bank of America

The Vanguard Group

Berkshire Hathaway

Warren Buffett

Howard Buffett

BlackRock

Teleperformance Uses AI to ‘Neutralize’ Indian Accents of Agents

The roll-out of accent translation is part of a bigger push by Teleperformance to invest up to €100 million ($104 million) in AI partnerships this year.

News2u Holdings, Inc.

Japan

Teleperformance uses AI to ‘neutralize’ Indian accents among staff

AFP. Getty Images.Ground News - Teleperformance, the world's largest call center company, has invested $13 million in Sanas AI technology to modify Indian agents' accents in real-time. The company se...

Peter Chernin

Penn National Gaming

World's Largest Call Center Company Has Invested $13M in AI Technology to Modify Indian Agent's Accents in Real Time

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film "The Brutalist," the French company that owns the largest call center in the world has announced that it's using similar technology to "soften" its India-based agents' accents. As Bloomberg reports, the Paris-based outsourcing company Teleperformance — which works with clients including Apple, Samsung, and TikTok — invested $13 million earlier this year in …

World's Largest Call Center Deploys AI to "Neutralize the Accent" of Indian Employees

Teleperformance, the world's largest call-center operator, has taken significant steps to address communication barriers through the launch of its AI-driven accent…

Teleperformance Launches AI Accent Neutralization Technology

The world's largest call center, Teleperformance, whose clients include Apple, Samsung and TikTok, will use artificial intelligence to hide the accent of English-speaking Indians.

Teleperformance, the world's largest call center, will use AI to hide Indian accents

GoTo adds AI quality management features, as does Broadvoice. Sabio Group helps agents take time off.

No Jitter Roll: Contact Center News from GoTo, Broadvoice and Sabio Group

Teleperformance SE uses AI to soften Indian accents in real time, enhancing clarity in customer interactions.

Teleperformance Uses AI to Modify Indian Accents of Agents - Equitypandit

Tech in Asia - Connecting Asia's startup ecosystem

Teleperformance SE integrates AI for accent neutralization in Indian call centers, enhancing customer service for global clients and boosting satisfaction.

Teleperformance Enhances Customer Experience with AI-Driven Accent Neutralization in India - News and Statistics

AI Accents: How Technology is Transforming Indian Call Centers - Reporteros del Sur

AI Accents: How Technology is Transforming Indian Call Centers

924dd50f-3ef5-4d80-b45d-28bf21ff93c6

95f89f05-7fed-46f9-8977-dab2bf8ca04a

Teleperformance Introduces AI to Modify Indian Call Center Agents' Accents

Bias Distribution

More from Today's Briefing