US EditionYou Think You're Helping by Saying "I've Been There"? that's Why It's a Mistake that Hurts More than It Supports.
Summary by psychologies.com
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In the face of a person who suffers, many react with a well-intentioned formula: "I understand, I have gone through it." This reaction seems human, if not reassuring. Yet, according to Emily Kasriel, journalist and communication coach interviewed by CNBC, this response can divert the conversation from the one who suffers and refocus attention on himself. By wanting to show that one understands, one often interrupts the other in his emotional imp…
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