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Why Service Is USAA’s Real Competitive Edge in Digital Banking

Summary by Fintech Finance
Kristina Tanner from USAA talks about why good service is still the real competitive edge in banking, even in a world full of sleek digital products. Tanner argues that most banks now offer broadly similar products and digital experiences, so there’s not a huge difference in the basics. Because of that, she believes service is where you truly stand out and if you can’t deliver great service, “you should probably pack up and go home.” Tanner ackn…
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Fintech Finance broke the news in on Thursday, November 27, 2025.
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